fbpx
×

Electronic Visit Verification

LKHS has teamed up with HHAeXchange to provide Electronic Visit Verification (EVV) for the delivery of home health care services. Below you will find the information necessary to complete an EVV. If you have any questions please feel free to contact our office.

What to do if there is a Problem:

 If you are unable to complete an EVV, please complete the following troubleshooting steps:

  1. Check to ensure you are dialing the correct
  2. If the number is correct, redial and attempt to complete an
  3. If you’re still unable to successfully complete an EVV, please contact your Manager or a representative at the Failure to complete an EVV for the Clock In and/or Out of a Visit will result in non- payment for the Visit or the retrieval of a signed, physical, timesheet.

EVV Phone Number: 866-577-6579

Supervisor: Kim Davis
Supervisor Phone: 412-578-9890

EVV Call In Instructions

To Clock In:

  1. To place EVV, dial the number provided on the front of this pamphlet from the Member’s home

Note: If you are unable to use the Member’s home phone, contact your

manager to see if there are other approved EVV phone numbers on record for the Member.

  1. When prompted, press 1 to Clock
  2. Enter your Assignment ID (Provided by office staff. Call the office if you do not know it.).
  3. Confirm the

Note: If you enter your Assignment ID incorrectly, the system will prompt you to reenter your credentials. If you fail to enter your Assignment ID after several attempts, the system will stop you from placing an EVV. If this happens, you will need to contact your Manager.

  1. If the EVV was placed successfully, you will hear the following automated message:

“Your call has been successfully registered”

To Clock Out:

  1. To place EVV, dial the number provided on the front of this pamphlet from the Member’s home
  2. When prompted, press 2 to Clock Out
  3. Enter your Assignment ID.
  4. Confirm the

Note: If you are having trouble placing an EVV or entering your Assignment ID, refer back to the Clock In page.

  1. If the EVV was placed successfully, you will hear the following automated message:

“Enter the 2-digit ID number for the first duty performed on the patient”

Note: Depending on the Agency, a Duty ID

may be either 2 or 3 digits.

  1. Enter each Duty
    1. If you enter an invalid Duty ID, you will be told so and asked to enter the next Duty
    2. If you enter a valid Duty ID, you will be asked to enter the next Duty ID.
    3. If the Member refused a Duty, enter star (*) followed by the Duty ID to log a Refused Duty
  2. When all Duties have been entered, dial 00 (or 000) to complete the You should hear the following:

“Your Call-Out has been registered successfully. Goodbye.”

Mutual Cases:

When providing service for two Members at once, please follow the steps below to successful place EVVs:

  1. Follow the calling instructions outlined in the Clock In/Out
  2. You will only Clock In and Out Once for the
  3. When Clocking Out, enter the Primary Member’s Duties first, and then dial 00, or
  4. Repeat step 3 for the Secondary
  5. Once you dial 00, or 000, a second time, the system will complete the EVV and Clock you

Note: If you are unsure of who the Primary Member is, contact your Manager. Entering the wrong Member first will result in a bad EVV.

Live-in Cases:

  1. Follow the calling instructions outlined in the Clock In/Out
  2. Clock In when you first arrive at the Member’s
  3. Each evening, Clock Out at the time designated by the
  4. When Clocking Out, you will be prompted to enter the Duties for the Once completed, the system will automatically place a new EVV for the following shift.
Copyright ©2017 all rights reserved